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Grievance Redressal Procedure
Call us
In case of any queries, please contact us in any of the following ways:
- Call us toll free on 1800 2095 732
- Email us at service.carfinance@kotak.com
Grievance Redressal Officer
If you have not received a satisfactory response at Level 1 within 7 working days , please write or call
- Grievance Redressal Officer
- Kotak Infinity,6th Floor, Building No.21, Off Western Express Highway, Malad (East), Mumbai 400097 Name - Ms. Karuna Nandani Phone - (022) 66056257
- Email :grievancekmp@kotak.com
Nodal Officer
In case you are not satisfied with the decision of Grievance Redressal officer or have not received any response within 7 working days, you may escalate your grievances to Nodal officer.
- Nodal Officer : Ms. Delnaz Balsara Sharma
- Email :delnaz.balsara@kotak.com
- Phone : 022 66056355
Non-Banking Supervision
In case you are not satisfied with the decision / resolution of the Company or have not received any response within a period of one month, you may approach the Officer in Charge of the Regional Office of Department of Non-Banking Supervision of RBI at the address given below:
Department of Non-Banking Supervision
- Mumbai Regional Office,
- 3rd Floor, Reserve Bank of India,
- Opposite Mumbai Central Railway Station,
- Byculla, Mumbai 400 008
- Phone : (022) 23084121
- Fax: (022) 23022011
- Email:dnbsmro@rbi.org.in
In case your grievance does not get resolved at the Company Level within a month, please write to the NBFC Ombudsman