Grievance Redressal Procedure

Call us

In case of any queries, please contact us in any of the following ways:

• Call us toll free on 1800 2095 732
• Email us at service.carfinance@kotak.com

Grievance Redressal Officer

If you have not received a satisfactory response at Level 1 within 7 working days , please write or call

• Grievance Redressal Officer
• Kotak Infinity,6th Floor, Building No.21, Off Western Express Highway, Malad (East), Mumbai 400097 Name - Ms. Karuna Nandani Phone - (022) 66056257
• Email :grievancekmp@kotak.com

Nodal Officer

In case you are not satisfied with the decision of Grievance Redressal officer or have not received any response within 7 working days, you may escalate your grievances to Nodal officer.

• Nodal Officer : Ms. Delnaz Balsara Sharma
• Email :delnaz.balsara@kotak.com
• Phone : 022 66056355

Non-Banking Supervision

In case you are not satisfied with the decision / resolution of the Company or have not received any response within a period of one month, you may approach the Officer in Charge of the Regional Office of Department of Non-Banking Supervision of RBI at the address given below:

Department of Non-Banking Supervision

• Mumbai Regional Office,
• 3rd Floor, Reserve Bank of India,
• Opposite Mumbai Central Railway Station,
• Byculla, Mumbai 400 008
• Phone : (022) 23084121
• Fax: (022) 23022011
• Email:dnbsmro@rbi.org.in